Frequently asked questions

One of the greatest Rosehip Oil benefits is that it contains antioxidants. These are needed by the body to fight free-radical damage caused by toxins that enter the body through environmental factors such as pollution.
Free-radicals are a main cause of premature ageing skin, fine lines and wrinkles. Many natural oils lose their antioxidant qualities during processing, but this doesn’t happen with Rosehip Oil. Studies have shown that even after processing, the antioxidant properties are much higher than many other natural oils. We've added the added Acai Berry oil in our Rosehip Oil to enhance the antioxidant properties, which makes our oil even better than other rosehip oils you may see in the market.

Yes, we're proud to say that our Rosehip Oil is cold-pressed.

The colour of Rosehip Oil is naturally a bright yellow/orange, and can vary depending on many factors, such as the time of the year when the oil was extracted. In fact, the brighter the colour of the oil, the more potent it is as it shows a higher concentration of nutrients.
We don't add any colour to our Rosehip Oil to ensure that it is a 100% natural product. Please use this oil with care as it may stain fabrics. You can also mix a few drops into your usual facial moisturiser.

We recommend you use our Rosehip Oil at night, after cleansing and toning. Massage 2-3 drops into your skin, focussing on areas that have pigmentation, sun spots or dryness. If you feel that this may be too rich for your skin, you can also mix a few drops into your night creme.

Yes, definitely. Rosehip Oil is a dry oil, which means it is super-lightweight and is absorbed easily without leaving an oily residue or clogging pores. Using our Rosehip Oil can also help to balance your skin’s own oil production. If you feel that this may be too rich for your skin, you can also mix a few drops into your night creme.

Yes. Our Rosehip Oil is perfectly safe to use on the whole family. It's a favourite with many families who use it to apply to scar tissue from scrapes and falls. We hope your kids enjoy the benefits!

Unfortunately, Woolworths has made the decision to no longer stock our Superfoods range. From April 2020, it will no longer be available in stores in Australia.

However, we're working hard on finding another store in Australia to supply our Superfoods products. Meanwhile, we will continue to sell essano Superfoods online through Amazon or HealthPost.

Our Collagen Boost Overnight Mask is a richer formula that is packed full of active ingredients, so we only recommend using it 3 or so times a week. If your skin is on the drier side and you have no issue using the overnight mask more often, definitely go ahead!

Thanks for pointing that out. We missed this in our initial print run but have picked it up now. Don’t worry, our products won’t cause any scaring!

Yes, our entire Collagen Boost range is vegan-friendly. Our products contain collagen-boosting ingredients that are naturally derived from plants to stimulate your skin’s own natural collagen production. 

Our Collagen Boost range doesn't contain any collagen. We use naturally derived plant-based ingredients that help to stimulate your skin's production of collagen. This means that our Collagen Boost range is also vegan-friendly. As with all of our products, please patch-test before use.

You can currently purchase our Collagen Boost Serum and Night Crème in all good supermarkets across Australia. Coles and Big W stock the full range. You can also ask your local store manager to order these Collagen Boost products in.

Our Collagen Boost natural skincare range was designed for dry skin in mind. However, you may find that some of these products still work great for your skin to lock in hydration!

If you have oily skin, we recommend you start with the Eye Crème and Serum as these are our lighter products. For dry or dehydrated skin, definitely give our Day and Night Crème a go.

Anyone can use our Collagen Boost range, however, we have designed these skincare products to stimulate collagen production – as that starts declining in skin from around the age of 26.

Our Rosehip Visible Lift Eye Crème is great for those first starting to use Eye Crème or haven't noticed any noticeable signs of ageing yet. For more mature skin types, we recommend our Collagen Boost Eye Crème as this is more targeted to treat those issues with collagen-stimulating ingredients.

During our research, we found that most people already have a cleanser they use and are happy with, so we made the decision not to include one in our range. If you're after a cleaser that complements your Collagen Boost products, we recommend:

For dry skin, our Creme Cleanser: https://essano.co.nz/collections/skin/products/moisturising-cr-me-cleanser
For oily skin, our Gentle Foaming Cleanser: https://essano.co.nz/collections/skin/products/gentle-foaming-facial-cleanser

Good spot! Yes, they are exactly the same. Our Collagen Boost Serum and Night Crème were originally called Collagen Repair, but we found that these products were so popular, we expanded the range further into a full regime called Collagen Boost.

The serum and night crème are still the same formulations that you know and love.

Anytime we update our artwork, we review the ingredient list to ensure we are always up to date with the regulations on how these are described and listed. These do change regularly.

Although the ingredients look differe, we can assure that both Collagen Boost Serums are the same product. We are super proud of our this serum, as it's the number one selling serum in NZ supermarkets.

Absolutely. Although the bulk of our essano Man range is designed for a male-specific skin needs, it's perfectly safe to be used by females too.

A lot of hair and skin allergies and reactions are increasingly commonplace as chemicals and additives interact, causing irritation, dryness or rashes. Sometimes, that may be potentially harmful. Many of the common complaints people have relate to the skincare products they use. Even low levels of certain ingredients can have an effect, but they're often not discovered as being the source of the problem.

It's the ingredients we use in essano Man products that make the difference. Right from the outset, we left out any potentially harmful and irritating chemicals, choosing to start with a natural base.

Unfortunately we have discontinued our Gradual Tan. We really appreciate your support of this product, but do keep an eye out on our social in case we release a similar product in the future. 

The general pH for our body washes are around 5.0. The pH of skin sits around 5.0-5.5. We have set our pH within this range so it is gentler to the skin.

Our essano candles are made with 100% natural soy wax. The different with this and traditional beeswax is that it tends to tunnel - this is a compromise we're willing to make for our natural candles.
We recommend that when you first light your essano 300g candle you burn it for up to 2 hours until the top layer of the wax has melted all the way across the jar (1 hour for the 100g candle). This prevents the wick from sinking lower and creating a ring in the centre.
Wax has a memory and if you burn without letting the top layer melt all the way across, it creates a tunnel the next time you burn it. To even out the wax, you can create a little cone of tinfoil to place on top of the candle and melt the edges of the wax. Just ensure you handle the tinfoil carefully as it gets hot and make sure there is a hole at the top so the flame has oxygen.

We always recommend that you discontinue use of your candle once there is less than 10mm of wax left. This is because the wick needs to draw up enough liquid wax to continue burning, and when there is no more wax left, the wick itself will start to burn and the glass is exposed to extreme heat, posing a much greater hazard.
Once your lit candle reaches the 10mm mark, gently blow out the flame and wait until the wax has completely cooled and hardened before handling.
You can clean out the remaining wax and upcycle the glass jar for your home use. They make great containers for pens, makeup brushes or flower vases. We'd love to see if you do upcycle them - please share with us on social media!

The maximum burn time for our small 100g candles is 2 hours and our large 300g candles is 3 hours. The glass can get quite hot when burning, and the longer you leave a candle burning, the hotter the container can get, which may pose a greater hazard.
Generally, our small candles will last up to 30 hours of use, whereas our large candles can last up to 60 hours.
Never leave a burning candle unattended, and keep out of reach of children or pets.

We recommend trimming your wick as this can prolong the burning time of your candle and can prevent your candle from smoking or leaving black soot marks on the glass. If the wick is too long, it will take longer to draw the natural soy wax up the wick and the wick itself may start to burn.
For both the small and large candles, trim the wick with scissors or nail clippers to 6mm before use. Make sure the wick is standing upright before you light the candle.

We’ve upgraded the look of our candles as this reduces excess packaging. Having signed the NZ Packaging Declaration, reducing our impact on the environment is very important to us.
The quality of our 100% natural soy wax candles haven’t changed, and it now includes a luxe gold lid which means you can keep dust out of your candles and also reuse the jar at the end of the use of your candle.

The pumps on these can sometimes be tricky to unlock. Try tightening the pump then push down the nozzle while rotating it to the left. This should unlock the pump lock.
If this doesn't work for you, please contact us with a picture of your pump and the team will help you out.

Yes - we’re proud to say that our haircare products are free from sulphates. This is an ingredient that can be irritating on scalps and helps other shampoos to lather and foam.
As our shampoos are sulphate-free, this means they may not foam up as much, but it still does the job in gently cleansing your hair. It’s a misconception that you need foam to clean!

Silicones may have a bad rap in haircare, but the truth is, they are not bad for your hair at all - in fact they are good! So good, we have kept them in our formulas to support your hair health as they coat the hair shaft and lock in moisture, helping to bind the active ingredients to your hair so they keep working longer.
Our haircare products contain a small amount of water-based silicone, so they won't weigh the hair down or decrease your natural volume if you have fine hair.
Silicone is also an essential ingredient to use before heat-styling. It protects the cuticle layer of your hair from the damage that extreme heat can cause during the styling process.

The plastic is collected from kerbside and commercial recycling across Australasia, and the bottles are made right here in New Zealand by our supplier, Alto who are part of Pact Group.

The bottles are made right here in New Zealand. Do you now, that we also use up to 75% less energy when re-using plastic than creating virgin plastic?

We recommend that you use our Purple haircare every second wash. This will help maintain the colour of your hair and keep brassiness at bay

We’re proud to say that our haircare products are free from sulphates. This is an ingredient that can be irritating on scalps and helps other shampoos to lather and foam.
Our shampoos are low-foam, but it does the job in gently cleansing your hair. It’s a misconception that you need foam to clean!

Yes, all of our concentrated serums are vegan-friendly.

Yes, all of our concentrated serums are suitable for use on sensitive skin. We highly recommend you patch-test first. Simply dab a drop or two on the inside of your elbow or behind your ear and wait at least 24 hours before using in your normal skincare routine.

Our Vitamin C, Hyaluronic Acid and Peptides concentrates are suitable for use while pregnant or breastfeeding.
However, our Wrinkle Rescue is formulated with natural Bakuchiol which does not have the same properties as retinol. Since this is a really new, plant-based product, we don't want to recommend for pregnant or breastfeeding women just to be extra safe until we have 100% confirmation it is safe!

We recommend you apply these concentrated serums on your skin right after cleansing and toning. The Vitamin C, Hyaluronic Acid and Peptides can be used both morning and night, but we suggest that you use the Wrinkle Rescue at night.

This product has been crafted for mature, dry skin, and we recommend you use it at night as you may find it too oily for your skin during the day, especially if you wear makeup. Unlike normal retinol, our Wrinkle Rescue won't make your skin sun-sensitive, so you can still use it during the morning, if you wish.

The range is designed for anyone with problem skin using calming ingredients like Probiotics and Bio-D-Tox to help balance reactive and inflamed skin. The products work for both men and women of all ages using natural and effective formulations.