Subscribe & save FAQs
What is Subscribe & save?
Subscribe & save is a programme that automatically delivers your essano goodies right to your door at a discounted price, every time!
How does Subscribe & save work?
When you're ready to purchase, select the Subscribe and save option on the product page, then choose the replenishment frequency from the drop down (30, or 45 days).
You'll be directed to checkout, where your discount will be applied. We'll send an email confirmation where you can create your account and keep track of your subscription.
Can I subscribe to more than one product?
Subscribe to all of them! We offer subscriptions to full-size single products, so you can set up a custom routine that is delivered as often as you want.
Check out our Subscribe and Save collection for all products that apply.
Which products can I subscribe to?
Currently, Subscribe and save is only available for full-size single products. Bundles are not eligible for our Subscribe & save program.
Check out our Subscribe and save collection for all products that are available.
Does the subscribe & save discount apply to all recurring orders?
Yes, your discount will be applied to all recurring orders
Will I get a notification before my next delivery?
We'll send you notifications via email to help you keep track of upcoming charges and shipments. If you have any questions or concerns, you can contact our team at email@example.com
How do I modify my subscription?/How do I log into my account?
When you manage your subscription, you can add or remove products, change the frequency in which you receive them, skip shipments, change your address and payment information or cancel your subscription.
To manage your subscription, simply log-in to your account here.
Need further assistance? Email us at firstname.lastname@example.org, and we'll help you out.
Can I cancel my subscription?
Of course! We don't want you to stick with anything that doesn't work for you. That's why you can cancel at any time.
How to cancel your subscription:
You can cancel your subscription yourself by logging into your account here and managing your subscription.
If you have any issues cancelling your subscription just send an email to email@example.com with your cancellation reason, and we'll cancel your subscription.
REMEMBER 🚨 Once you cancel your subscription, you lose all your previously locked in discounts... so don't be too hasty.
Can I use a debit card or a prepaid card?
We only accept credit cards and debit cards for subscription orders. Since these are recurring charges, prepaid cards don't guarantee that the necessary funds will be available throughout the length of your subscription.
Can I combine Subscribe & save with other discounts?
Subscribe and save can be combined with select promotions and offers. Since these vary on a case-by-case basis, we encourage you to check the promotion/offer terms & conditions for more information.
What terms and conditions apply?
You can read our Subscribe & save terms & conditions here.